Frequently asked questions

How soon will we get our order?

Time is important, and we do respect yours as long as the respect is mutual.
We love our customers and we love the work that we do for them. Seeing our various custom products in pictures or getting great reviews lights up our day and motivates us to work harder and become better at how we do it!

That being said, art cannot be rushed. Please be patient with our shop for any projects that may be more time-consuming and complex. But we do love challenges so we hope to exceed your expectations on delivery!

All projects that we quote will have an agreement with an estimated and as accurate as possible turnaround time. We can also send you personal updates via email or text if you so choose to keep you in the loop with where we are or to see how your custom-made product is coming along, including pictures and video.

Shipping times will vary by carrier, and we will be sure to communicate with you on which carrier to select to meet your time frame. If you would like shipping insurance please be sure to select that when finalizing your orders. We can ship domestically (continental US) via USPS, UPS, and FedEx. USPS often is the most cost-beneficial in our professional opinion.

If at any time you would like an update please use our contact form or send an email to our order email account for an update. That email is orders@mktzcustomproducts.com

How much does it cost?

Our pricing model varies on the product project scope, quantity, complexity, time, and customizability. A majority of our products do have a simple pricing option plan that can be selected from the drop-downs on our store page. For any project requests that you would like us to consult on and quote we are more than willing to help you with. We are a growing business and over time we will offer more products to showcase our portfolio of offerings.

If any of our products DO NOT have exactly what you are looking for (ie color, dimensions, materials used) please contact us via our email or fill out the contact form on the contact page and we will reach out promptly to have either an over-the-phone or video conference call to make sure that your intentions and questions are heard.

Lastly, we try to offer a variety of product options and services to fit your needs and budget. We are a growing business so we are open to price negotiating to make sure that we have satisfied customers that help us grow!

Do you offer refunds?

We do accept most refunds on a case-by-case basis. If there is a defect in the materials used, or if the incorrect product was accidentally shipped, or if any problems such as a misspelling, a mistake, or artist design flaws (not going to happen) then a partial to full refund will be issued. Shipping costs will be determined if needed at all when a refund request is made, more than likely MKTZ Custom Products LLC will cover the shipping costs.

If any products fail due to improper use or extreme environmental circumstances outside the materials range, we cannot issue a full refund.

We hope to EXCEED any customer service issues and proper care and courtesy will be given. Lastly, MKTZ Custom Products LLC does have the state and federal legal right to refusal of services. Hopefully, that will never be an issue!

For any return requests or customer service inquiries please submit your order number to our returns department email at service@mktzcustomproducts.com

How can you accept payments?

Currently, we accept payments in multiple forms. Including cash transfer apps such as Venmo, wire via Zelle, and on our website our online store uses Stripe, a secured payment processing software. And of course, cash is king if we meet in person!
Note: We do not accept checks that are not guaranteed.